Credit Control Manager
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The Role:
Reporting to the Head of Customer Services, the Credit Control Manager will be responsible for leading the credit control function, ensuring effective and timely collection of cash and building strong relationships key internal and external stakeholders to ensure that credit processes are adhered to and payments are made within agreed terms. We are currently recruiting for an experienced Credit Control Manager who is confident, a natural leader and someone who is eager to be hands on and drive change and efficiencies.
Key Responsibilities:
Leadership:
- Day-to-day management of the credit control team, ensuring collection targets and objectives are met within department timescales and monthly KPIs.
- Develop and implement credit control policies, procedures, and strategies to minimize outstanding debt and debtor days.
- Work with the Finance Director to identify and implement process improvements related to the collection process.
- Create and maintain strong, strategic partnerships with internal and external stakeholders to enhance collaboration, build trust, and drive sustained success.
- Hold regular meetings with Sales Account Managers and the Customer Service Manager to review team performance, address process issues, and develop solutions.
Team Management:
- Monitor and measure workload while identifying external influences that impact the team's performance, proactively finding solutions to mitigate issues.
- Develop and train the credit control team, providing ongoing support, regular 1-2-1 reviews, performance and absence management, and promoting engagement and well-being.
- Manage and reduce aged debt, improve cash flow, and enhance ledger profile in line with internal credit policy.
- Build and maintain strong relationships with internal and external stakeholders to resolve credit-related issues efficiently.
- Oversee the Ledger Assistant, ensuring the end-of-month process and bank reconciliation are completed accurately.
- Manage account reporting and allocation across the team.
Credit Control Best Practice:
- Contact companies regarding outstanding debt and follow up on payments.
- Address credit control queries via phone calls.
- Minimize duplication issues by coordinating with customer services and investigating discrepancies efficiently.
- Amend invoices manually when incorrect details are found.
- Resolve outstanding old debt (3 months+) by addressing ongoing issues delaying payment.
- Send out statements at the beginning of each month.
- Allocate and transfer payments to the correct accounts as needed.
- Handle Sales Manager and Directors’ accounts within Posturite, offering tailored support for key accounts
What you'll Bring:
- Always Striving for Improvement & Excellence
- Skilled in Credit Control & Financial Processes
- Building Strong & Trustworthy Relationships
- Supporting, Developing & Managing a Great Team
- Confident Leadership with a Clear Vision
- Proven experience as a Credit Control Manager or similar role, preferably in a supervisory or managerial capacity
- Proven experience in improving processes
- Adept at using financial software and highly proficient excel and data analysis skills
Hybrid Working:
While our Head office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. This role is based at our head office in Berwick. Training will also be required to take place in predominantly in the office at Berwick. Once your training has been completed, hybrid working pattern can be discussed to ensure they meet business needs and role requirements. There are activities and meetings that you will need to support in-person held within the office.
The Recruitment Process:
As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role. There may be times when the volume of applications means we cannot take all eligible candidates to interview.
We encourage you to tell us about any reasonable adjustments you may need by emailing humanresources@posturite.co.uk
Remember, you only need to share what you are comfortable to, allowing us to support your request.
Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.
The Company
Posturite is the UK’s leading provider of ergonomic solutions. We have been providing specialist DSE assessments, services and solutions for more than 30 years. Posturite help thousands of people and clients improve the health, happiness and productivity through a range of solutions including DSE assessments, ergonomic product provision, furniture, and a range of Enablement assessments and training to assist individuals.
Not only do we work directly with individual customers and end users, we also work with a diverse range of clients from the public and private sector, including many charities. We are proud to assist over 75% of FTSE 250 companies and 50% of central government organisations.
Our employees have a wealth of experience, with individuals who can offer case management for musculoskeletal, disability and other specialist areas. We provide over 20,000 assessments per year to all parts of the UK, this includes traditional DSE assessment but also offer a range of enablement assessments in areas such as visual or hearing impairments, dyslexia, dyspraxia, and all neurodiverse conditions.
The Benefits
Flexible Working
Pensions Contributions
Health Cash Plan Scheme
Cycle to Work
Company car or car allowance
Life Assurance
Learn more about Posturite
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